privacy policy

Effective Date: July 21, 2026

Welcome to Krystallio ("we," "our," or "us"). Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit or make a purchase from our website.

1. Information We Collect

When you use our website, we may collect the following information:

Personal Information

• Full name
• Email address
• Phone number
• Shipping and billing address

Order Information

• Products purchased
• Order history
• Payment status

Note: We do not store your complete debit or credit card details. Payments are securely processed through trusted third-party payment providers.

Technical Information

• IP address
• Browser type
• Device information
• Operating system
• Website usage data
• Cookies and similar technologies

2. How We Use Your Information

We use your information to:

• Process and fulfill your orders
• Deliver products to your address
• Provide customer support
• Send order confirmations and shipping updates
• Improve our website, products, and services
• Prevent fraud and unauthorized transactions
• Comply with applicable legal obligations
• Respond to your inquiries and requests

We may also send promotional emails or offers if you have chosen to receive marketing communications. You can unsubscribe at any time.

3. Sharing Your Information

We do not sell or rent your personal information.

We may share your information with trusted third parties only when necessary to operate our business, including:

• Payment processing providers
• Shipping and logistics partners
• Website hosting providers
• Analytics and website performance services
• Government authorities when required by law

These service providers receive only the information necessary to perform their services.

4. Cookies

Our website uses cookies and similar technologies to:

• Keep you signed in
• Remember your preferences
• Maintain your shopping cart
• Improve website performance
• Analyze website traffic
• Enhance your browsing experience

Most web browsers allow you to disable cookies, although some website features may not function correctly if cookies are disabled.

5. Data Security

We implement reasonable technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

While we strive to protect your information, no method of internet transmission or electronic storage is completely secure.

6. Data Retention

We retain your personal information only for as long as necessary to:

• Complete your orders
• Provide customer support
• Maintain business records
• Comply with legal, tax, and regulatory requirements
• Resolve disputes and enforce our policies

7. Your Rights

Subject to applicable laws, you may have the right to:

• Access your personal information
• Request correction of inaccurate information
• Request deletion of your personal information
• Withdraw consent where applicable
• Object to certain processing activities

To exercise these rights, please contact us using the details below.

8. Third-Party Services

Our website may contain links to third-party websites or use third-party services such as payment gateways and shipping providers.

We are not responsible for the privacy practices or content of these third-party services. We encourage you to review their respective privacy policies.

9. Children's Privacy

Our website is not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

If we become aware that a child has provided personal information, we will take reasonable steps to remove such information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations.

Any updates will be posted on this page with the revised Effective Date.

11. Contact Us

If you have any questions about this Privacy Policy or how your personal information is handled, please contact us:

Krystallio

Email: krystallioindia@gmail.com

Business Address: Bandra Buraj Near Khoti Building, Khambhat-388620

We will make reasonable efforts to respond to your inquiry as soon as possible.