terms & conditions

Effective Date: July 21, 2026

Welcome to Krystallio ("we," "our," or "us"). These Terms & Conditions ("Terms") govern your access to and use of the Krystallio website, products, and services. By accessing or using our website, you agree to be bound by these Terms. If you do not agree, please do not use our website.

1. Eligibility

By using this website, you confirm that you are at least 18 years of age or are using the website under the supervision of a parent or legal guardian.

2. Products

Krystallio offers natural crystals, gemstones, and related products.

As our products are made from natural materials, each piece is unique. Variations in color, pattern, shape, size, texture, inclusions, and markings are natural characteristics and should not be considered defects.

Product images are provided for illustrative purposes. While we strive to display products as accurately as possible, the actual product may vary slightly due to natural variations and differences in screen displays.

3. Pricing

All prices are listed in Indian Rupees (INR) and are inclusive of applicable taxes unless otherwise stated.

We reserve the right to change product prices, promotions, and offers at any time without prior notice.

4. Orders

Placing an order does not guarantee acceptance.

We reserve the right to refuse, cancel, or limit any order at our sole discretion, including but not limited to cases involving:

• Pricing or typographical errors
• Product unavailability
• Suspected fraudulent activity
• Violation of these Terms
• Orders that cannot be fulfilled

If your order is cancelled after payment has been received, a full refund will be processed to the original payment method.

5. Payments

We accept the payment methods displayed during checkout.

Payments are processed through secure third-party payment providers. Krystallio does not store your complete debit or credit card information.

6. Shipping

We currently ship within India only.

Estimated processing and delivery times are provided for convenience and may vary due to circumstances beyond our control.

Please refer to our Shipping Policy for complete shipping information.

7. Returns & Refunds

Returns and refunds are governed by our Return & Refund Policy.

Please review that policy before placing an order.

8. Cancellations

Orders may be cancelled before they have been dispatched.

Once an order has been shipped, it generally cannot be cancelled. Please refer to our Return & Refund Policy for available options after delivery.

9. Intellectual Property

All content on this website, including but not limited to:

• Text
• Images
• Product descriptions
• Graphics
• Logos
• Icons
• Website design
• Source code

is the property of Krystallio or its licensors and is protected by applicable intellectual property laws.

No content may be copied, reproduced, distributed, modified, or used without our prior written permission.

10. Prohibited Use

You agree not to:

• Use the website for unlawful purposes.
• Attempt unauthorized access to our systems.
• Distribute malware or harmful software.
• Interfere with the website's operation or security.
• Copy or exploit website content without permission.
• Misrepresent your identity or provide false information.

11. Disclaimer

Our crystals and gemstones are sold for personal use, collection, decoration, meditation, and spiritual or wellness practices.

Any information provided regarding the traditional or historical use of crystals is for educational and informational purposes only.

Krystallio does not guarantee any metaphysical, spiritual, emotional, or healing outcomes from the use of its products.

Our products are not intended to diagnose, treat, cure, or prevent any medical condition, and should not be considered a substitute for professional medical advice, diagnosis, or treatment.

12. Limitation of Liability

To the fullest extent permitted by law, Krystallio shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from:

• Use of the website
• Purchase or use of our products
• Delays in shipping
• Product availability
• Technical interruptions

Our total liability shall not exceed the amount paid for the product giving rise to the claim.

13. Force Majeure

Krystallio shall not be responsible for delays or failure to perform due to events beyond our reasonable control, including natural disasters, government actions, strikes, transportation disruptions, internet outages, pandemics, or other unforeseen circumstances.

14. Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.

15. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising from the use of this website shall be subject to the exclusive jurisdiction of the competent courts in Gujarat, India.

16. Changes to These Terms

We reserve the right to update or modify these Terms & Conditions at any time.

Updated versions will be posted on this page with the revised Effective Date. Continued use of the website after changes constitutes acceptance of the revised Terms.

17. Contact Us

If you have any questions regarding these Terms & Conditions, please contact us:

Krystallio

Email: krystallioindia@gmail.com

Business Address: Bandra Buraj Near Khoti Building, Khambhat-388620